Call Us: 0800 888 6867

Frequently Asked Questions – FAQs

Check-in, check-out
Check-in is meet and greet strictly by appointment

Check-in time is 16.00
Check-out time is 11.00

Check-out procedure
Wembley: please place your keys (and/or fobs) in the letterbox specific to the apartment that you’ve been allocated

Watford: place your key card in the envelope provided and hand the envelope to the Holiday Inn reception.
Harrow: please place your keys (and/or fobs) in the letterbox specific to the apartment that you’ve been allocated
Colindale: check-out by appointment, unless otherwise stated
Twickenham: check-out by appointment, unless otherwise stated
Hampton Court: check-out by appointment, unless otherwise stated
Ruislip: check-out by appointment, unless otherwise stated

What happens on the day of arrival?
On the day, you’ll have contacted your representative and agreed on a time to meet at the property. We meet all our guests, show them around the development and then explain how to use all the appliances in their apartment before we leave.

Who do I contact in the event of an emergency during my stay?

The Emergency Services: 999.

For non-urgent issues, please contact 0800 888 6867.

What’s included in the weekly housekeeping?

Fresh bed linen, towels, and a general clean/tidy up of the apartment. Your cleaning day will be stated by your London Exec representative on the day of arrival. Washing up isn’t part of the standard maid service, as all our serviced apartments have dishwashers.

Do your apartments have land-line phones?

No.

Can I have friends and family stay during my booking?

All additional guests must be announced to your dedicated London Exec representative prior to arrival. There may be an additional cost for any extra guests and we reserve the right to refuse any guests. Additionally, under the immigration (Hotel Records) Order 1972 we are also required to keep a record of the full name and nationality of all guests over 16 years.

Is Wifi available in our apartment?

Yes, Wifi is included in all our serviced apartments. We’ll ensure that you’re online before we leave you to settle in.

Cancellation and Shortening Policies
14 day cancellation policy
14 days’ or more notice of cancellation is required before check-in for all lengths of stay in order to avoid charges.Notice given within 14 days of check-in (or less than 14 days before arrival) will result in a charge equal to 14 nights minus the number of days’ notice given. For example, if check-in is on 8th August and notice to cancel is given on 3rd August, then 5 days’ notice has been given, so a charge of 9 nights will apply, i.e. 14-5 = 9.

14 day shortening policy
To shorten your stay, giving 14 days’ notice or more of your new, earlier check-out date will mean that you only pay up to the new and earlier departure date. If you give less than 14 days’ notice of your new, earlier departure, you’ll need to pay for 14 nights minus the number of days’ notice given. For example, if check-out is on 30th September and notice to shorten and leave instead on 20th September is given on 10th September, then 10 days’ notice has been given, so a charge of 4 nights will apply, i.e. 14-10 = 4.

House rules
-Strictly no pets

-Strictly no smoking anywhere, including the balconies
-Quiet between 23.00 and 08.00